Sales And Terms Policy
Last updated: May 2026
Welcome to Nutlless, These Terms & Conditions govern the sale of products through our website. By placing an order with Nutlless, you agree to these Terms & Conditions.
1. About Us
Nutlless is a nut-free bakery based in England specialising in baked goods produced in a nut-free environment. For enquiries, please contact:
Email: enquiries@nutlless.com
2. Products
We aim to ensure all product descriptions, images, and prices on our website are accurate. However:
Colours and appearance may vary slightly from images shown online
Products are handmade and may vary slightly in size or decoration
Availability may change without notice
We reserve the right to modify or discontinue products at any time.
3. Nut-Free Environment
Nutlless operates as a nut-free bakery and takes extensive precautions to avoid nut contamination throughout our preparation and baking processes.
The ingredients we source are selected based on supplier information indicating they are nut-free and peanut-free. However, while we carefully review supplier allergen information, we cannot guarantee with absolute certainty that all ingredients have been produced in completely nut-free facilities or environments.
For this reason, although we take every reasonable precaution, we cannot guarantee that products are entirely free from trace allergens.
Customers with severe allergies are encouraged to contact us before placing an order.
It is the customer’s responsibility to review ingredient and allergen information before purchase
4. Ordering
Orders can be placed through our website.
Once an order is placed:
You will receive an order confirmation email
Acceptance of your order occurs once payment has been successfully processed
We reserve the right to refuse or cancel orders where necessary
Examples include:
Suspected fraud
Product unavailability
Incorrect pricing
Delivery limitations
If we cancel an order, any payment taken will be refunded.
5. Pricing & Payment
All prices are displayed in GBP (£).
Payments are securely processed through Squarespace Payments or affiliated payment providers.
We reserve the right to change pricing at any time without notice.
6. Local Delivery
We currently offer local delivery services within selected areas.
Delivery information:
Delivery times are estimates only
Someone must be available to receive the order where required
We are not responsible for delays caused by events outside our control
If delivery cannot be completed due to incorrect information provided by the customer, additional charges may apply.
7. Shipping
We currently offer delivery to addresses within England.
Standard Orders
Standard orders are usually prepared, dispatched and delivered within 3–7 working days from the date your order is placed.
Once your order has been dispatched, you may receive tracking information where this is available with the selected delivery service.
Custom Orders
Custom orders work differently from our standard delivery service. When placing a custom order, a future delivery or collection date will be agreed with you.
Custom orders must be placed at least 3 days in advance, although larger or more detailed orders may require additional notice.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery information carefully before completing your purchase. If you notice an error in your address, please contact us as soon as possible.
If your order has already been dispatched, we may not be able to amend the delivery address.
Courier Delays
We do everything we can to prepare and dispatch orders within the stated timeframe. However, occasionally deliveries may be delayed due to circumstances affecting the courier service.
If your order has not arrived within the expected delivery period, please contact us and we will help investigate the delivery.
Failed Deliveries
Customers are responsible for following any instructions provided by the courier regarding attempted deliveries, collection points or redelivery.
If an order is returned to us because delivery could not be completed, please contact us so we can discuss the available options.
Missing or Damaged Orders
If your parcel arrives damaged, or you believe your order has been lost during delivery, please contact us as soon as possible with your order number and photographs of any damage where applicable.
We will investigate the issue and work with you to provide an appropriate resolution.
Please note that delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our direct control.
8. Cancellations & Refunds
Due to the perishable nature of baked goods:
Orders cannot usually be cancelled once preparation has begun
Custom or personalised orders are non-refundable
If there is an issue with your order, please contact us within 24 hours of delivery at inquiries@nutlless.com with:
Your order number
Description of the issue
Supporting photographs where applicable
Refunds or replacements are offered at our discretion where products are damaged, incorrect, or unsatisfactory.
Your statutory rights under UK consumer law are not affected.
9. Allergens
While we operate as a nut free and peanut free bakery, our products may contain other allergens including:
Milk
Eggs
Gluten
Soy
Customers must inform us of any allergy concerns before ordering.
Ingredient information may change over time.
10. Intellectual Property
All content on this website, including:
Logos
Branding
Product images
Text and graphics
belongs to Nutlless and may not be copied or used without permission.
11. Limitation of Liability
To the fullest extent permitted by law, Nutlless shall not be liable for:
Indirect or consequential losses
Delays outside our reasonable control
Allergic reactions where ingredient information was provided correctly
Nothing in these Terms excludes liability where it would be unlawful to do so.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy available on our website.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
For questions regarding these Terms & Conditions, please contact:
Nutlless
Email: enquiries@nutlless.com